Terms of purchase

The Customer acknowledges and is informed that he can find information relating to the essential characteristics of the Products, including their prices, on the Site within each Product sheet.

The purchase of the Products takes place only by order from the Customer placed through the Site. In particular, the Customer undertakes to complete the order form in electronic format present on the Site in its entirety, indicating, among other things, the elements necessary to identify himself, the Products ordered and the quantity, the place of delivery and the methods of payment, and undertakes to provide exact and true data. The Customer acknowledges that he will have to transmit the Order filled in by the same to the Company, electronically, following the relevant instructions on the Site from time to time. Before proceeding with the purchase of the Products and therefore before sending the Order, the Customer undertakes to carefully read these General Conditions, displayed during the Order registration procedure, which expressly declares to have understood and accepted by marking the ” appropriate space on the Site. More precisely, the Customer undertakes to read the information on the essential characteristics of each Product ordered, the prices of the same and the payment methods, the delivery costs of the Products, the methods of the right of withdrawal and the return times of the Products. contained in this document and in the annexes. The Customer acknowledges that, once the online purchase procedure described above has been completed, he must verify the correctness of the data indicated by the same and correct any entry errors, print and keep the Order and the attached General Conditions or, in any case, memorize them. or make a copy.

The Order will be archived by the Company in its e-mail box for the time necessary for its fulfillment. The Customer will be able to access the Order provided by the same by consulting the “My Orders” section of the Site. The confirmation of receipt of the Order is sent by the Company to the Customer to the e-mail address indicated by the latter in the order placement phase. With this communication, the Company summarizes the data of the Order, the General Conditions of sale, the essential characteristics of the Product ordered, the price and payment made, the methods and costs of delivery, the methods to contact it and recalls the conditions for the exercise by the Customer of the right of withdrawal. This communication is valid as acceptance by the Company of the contractual proposal formulated by the Customer by means of the Order completed by the same and sent through the Site: in this way the contract between the Parties is perfected. The Company undertakes to promptly notify the Customer by e-mail if the Products are out of stock and to refund any price already paid by the Customer. By submitting the Order, the Customer confirms that he is aware of and accepts the General Conditions of Sale and the additional information contained on the Site.

The prices displayed on the Site for each Product are expressed in Euros, are inclusive of VAT and are valid at the time the Order is sent by the Customer. The shipping costs described in the following article 5 are added to the total amount of the Order. In the case of delivery of the Products in a country other than Italy, the costs due for any taxes, duties or taxes provided for by the current legislation of the country of destination will also be borne by the Customer. Tax documentation will be issued at the time of shipment of the Products to the Customer. The methods of payment for the Products displayed on the oliodelbianco.it site are as follows:

The Company undertakes to deliver by express courier of its choice in Italy and in other countries of the European Union and beyond. The Products selected and ordered by the Customer at the address indicated by the same in the Order, provided that the information has been provided by the same accurately and truthfully with all the data necessary for the correct fulfillment of the delivery. The Products will be delivered in Italy from Monday to Friday, excluding holidays, from 9.00 to 18.00 approximately within 4/5 working days from the acceptance of the Order by the Company, and in any case no later than the maximum term of ten ( 10) working days. The hypotheses of force majeure, unforeseeable circumstances or in any case unforeseeable causes or not attributable to the Company remain unaffected. It is understood that the deliveries of the Products relating to the Orders accepted by the Company on Friday after 12.00 will be taken over by the courier on the following Monday in order to preserve the integrity of the Products and avoid the storage of the same in the courier’s warehouses.

The Products will be delivered by the courier exclusively to an adult natural person present at the address indicated by the Customer at the time of placing the Order. If no one is present at the first access by the courier, the courier will make a second and third access in the following days before returning the Products to the Company due to the absence of the recipient Customer. Also given the perishable nature of some products that can be purchased, it is therefore very important that the address indicated by the customer is an address (both home and office) where there is someone to receive the package. Upon delivery of the Products by the courier to the address described above, the Customer undertakes to verify the integrity of the package that is delivered and the correspondence of the number of packages with respect to what is indicated in the transport document. The Customer is aware that if the package is altered or with a box or adhesive tape not bearing the name “Azienda Agraria Del Bianco”, he will have to refuse the delivery with the express indication of “tampered package”. The Customer is aware that any damage to the package or to the Products or the mismatch in the number of packages must be immediately notified by means of a special “control reserve” written on the courier’s proof of delivery, under penalty of forfeiture of the right to raise subsequent disputes in order to the adequacy, integrity and completeness of the delivered package. At any time, the Customer can check the delivery times of his Order and the status of the shipment by connecting to the website of the courier chosen by the Company and indicated by the same in the Order acceptance email by entering the shipment number indicated by the Company in that email.

The delivery costs of the Products are charged to the Customer, unless expressly indicated from time to time on the Site for promotional purposes, and are clearly shown on the Site in the page “Shipping times and costs “, the information of which forms an integral and substantial part of these General Conditions, as well as in the Order form.

The Customer has the right to request the replacement of the Products, in case of any
damage during transport, if the control reserve indicated in the previous article 5 has been made. Questo diritto deve essere esercitato dal Cliente, a pena di decadenza, entro e non oltre cinque (5) giorni lavorativi dal ricevimento del Prodotto inviando una email alla Ditta all’indirizzo [email protected]. The Company undertakes to send the replacement Products to the Customer by means of its own trusted courier without any additional shipping costs being charged within a reasonable time from the request.

The Customer has the right to withdraw from the Contract in question, without any penalty and without specifying the reason, within 15 working days from the day of receipt of the Products. The Customer who purchased in Italy can therefore return, at the Company’s expense, the Products purchased within fifteen (15) days of their delivery, provided that they have not even been partially used, and the Company undertakes to reimburse the sums already paid by the Customer in the shortest possible time and in any case within fifteen (15) days from the date on which the same became aware of the Customer’s exercise of the right of withdrawal. The Customer must return the Products to the Company intact and unused, not even partially, in their original packaging, and in the external package carefully opened and then re-closed or in a new package made by the same, suitable for transport, closed and not accessible, delivering them to the courier within fifteen (15) working days of receipt. The return postage costs are at the total expense of the Customer.The Customer undertakes to deliver the package, properly prepared, to the courier and to notify the Company of the withdrawal by sending an email to [email protected] within the same period of 15 working days.1 If the delivery of the Products has taken place outside the Italian territory, the costs necessary for the return of the purchased Products remain the responsibility of the Customer. For more information on how to return, the Company invites the Customer to contact the same at the email address [email protected]. If the withdrawal is exercised by the Customer according to the terms and methods described above, the Company undertakes to reimburse, to the credit card used for payment or through Paypal, the sums already paid by the same Customer as quickly as possible and in any case within maximum term of fifteen (15) days from the date on which it became aware of the exercise of the right of withdrawal.

If the methods and terms for exercising the right of withdrawal are not respected, the Customer will not be entitled to a refund of the sums already paid, but may request, at his own expense, the return of the Products in the state in which they were from the same. delivered to the Company. The Company will contact the Customer, by email, if his return cannot be accepted because it does not comply with the conditions set out here. The Customer acknowledges and is aware that he will not be able to exercise the right of withdrawal, due to lack of the essential condition of integrity of the Product (packaging or its contents), in cases where the original packaging containing the purchased Product is missing or damaged. essential elements of the Product. The Customer acknowledges that the right of withdrawal cannot be exercised for highly perishable Products, which due to their consistency and nature are likely to alter or deteriorate rapidly.

The Customer, aware of the responsibilities including penalties for false declarations, declares to be a Consumer as described in the epigraph and required by current legislation, to be of age and that the data provided by the same for the execution of these General Conditions are correct and truthful.

The Customer is informed and has read the information on the processing of personal data. The Customer acknowledges that the information contained in the aforementioned document forms an integral and substantial part of these General Conditions and is therefore deemed to be fully known and accepted by the same at the time the Order is sent.

The possible nullity of one or more individual clauses of these General Conditions does not lead to the nullity of the General Conditions themselves or of the entire Sales Agreement, but rather the replacement of these null clauses with mandatory rules.

These General Conditions and in any case any purchase made by the Customer on the Site is governed by Italian law. For any dispute relating to the application, execution, interpretation and violation of these General Conditions, the Court of residence or elective domicile of the Customer is exclusively competent if located in the territory of the Italian State. If the Customer’s residence or domicile is not located in the territory of the Italian State, the Court of Rome is competent. In any case, the Customer has the right to appeal to a body for the settlement or mediation of disputes that may arise in relation to these General Conditions and to any purchase or any transaction made on the Site in order to seek an alternative resolution of the same disputes. For more information on this tool, the Customer may contact the Company in the manner indicated in the following article 12.